Consumer Law

It is the area of ​​law that provides for conflicts in consumer relations. It mainly aims to defend the consumer from possible abuses or errors, seeking more appropriate solutions to each case. We operate in helping companies to be in accordance with the Brazilian Consumer Protection Code and related laws; we also provide assistance to consumers in defense of undue charges; improper inclusion in Brazilian System of Credit Protection named Serasa/SPC; defense of consumers who have purchased products or services with defects; material damage and moral damage; recall procedures; pre-litigation; litigation and advice. Our team is highly qualified in dealing with different public authorities in this field, such as PROCON (Protection and Defense of the Consumer), Public Prosecutor’s Office, DPDC, SENACON and other agencies. Our team works with personality and objectivity to understand each case in depth and offer customized solutions.